Shipping policy

Thank you for choosing Isla Velle. We're committed to providing a smooth, reliable, and secure shipping experience. Please review our Shipping Policy before placing your order.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Please note:

  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Processing times may be extended during holidays, promotional events, or periods of high order volume.
  • Once your order has been shipped, you'll receive a shipping confirmation email with tracking information.

Shipping Options

We currently ship within the United States.

Standard Shipping

  • Order Total: $0.00–$49.99
  • Shipping Fee: $12.00

Free Standard Shipping

  • Order Total: $50.00 and above
  • Shipping Fee: FREE

Expedited Shipping

  • Order Total: $0.00–$99.99
  • Shipping Fee: $18.00

Free Expedited Shipping

  • Order Total: $100.00 and above
  • Shipping Fee: FREE

Tracking Your Order

Once your package has been dispatched, you'll receive a confirmation email with your tracking number.

Please allow 24–48 hours for tracking information to become available on the carrier's website.

Shipping Information

Please make sure your shipping details are accurate before completing your purchase.

Isla Velle is not responsible for shipping delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Once an order has entered the fulfillment process, shipping information can no longer be modified.

Shipping Restrictions

Please note the following:

  • We currently ship within the United States only.
  • We do not deliver to APO, FPO, or DPO military addresses.
  • Packages returned because they were refused, unclaimed, or shipped to an incorrect address may require additional shipping charges before reshipment.

Lost or Damaged Shipments

Once your package has been transferred to the shipping carrier, responsibility for transportation rests with the carrier.

If your order arrives damaged, please contact the shipping carrier directly to initiate a claim. Please retain:

  • The damaged item
  • Original packaging
  • Shipping label
  • All packing materials

These items may be required during the carrier's investigation.

If you need assistance, please contact our Customer Care team at contact@islavelle.com. We'll be happy to assist whenever possible.

Business Address Notice

The address listed below is not a return address.

Please do not send returned merchandise to this location.

If you wish to return an item, please contact our Customer Care team first to obtain return authorization and the correct return instructions.

Contact Us

Isla Velle

Email: contact@islavelle.com

Business Address:

617 Williams St
Huron, OH 44839
United States

Not a Return Address

If you have any questions regarding shipping or your order, please contact contact@islavelle.com. Our Customer Care team typically responds within 24–48 business hours and is always happy to assist you.