Refund policy

At Isla Velle, we want you to love every purchase. If you're not completely satisfied with your order, we're here to help. Please review our Return & Refund Policy below before submitting a return request.

Return Eligibility

Returns may be requested within 30 days of the delivery date.

To qualify for a return, items must meet the following conditions:

  • Be unworn, unused, and unwashed.
  • Be in their original condition.
  • Have all original tags attached.
  • Be free from makeup, perfume, stains, odors, pet hair, or any visible signs of wear.
  • Be returned in the original packaging whenever possible.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

  • Underwear and intimate apparel
  • Bodysuits
  • Swimwear with the hygiene liner removed or damaged
  • Earrings and selected personal accessories
  • Gift cards
  • Personalized or custom-made products
  • Final Sale or Clearance items
  • Products damaged due to misuse, improper care, or normal wear and tear

How to Initiate a Return

Before returning any merchandise, please contact our Customer Care team.

Email: contact@islavelle.com

Please include the following information:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return
  • Photos of the item(s) if they are damaged, defective, or incorrect

After your request has been reviewed and approved, we'll provide the appropriate return instructions and the authorized return address.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Original shipping charges are non-refundable.

For your protection, we recommend using a trackable shipping service, as Isla Velle cannot be responsible for return packages that are lost or delayed during transit.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the item
  • Photos of the shipping package and shipping label

After reviewing your request, we'll determine the most appropriate resolution, which may include a replacement, store credit, or refund where applicable.

Refund Processing

Once your return has been received and inspected, we'll notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Order Cancellation

Orders may be canceled within 12 hours of being placed.

Once an order has entered processing or has already been been shipped, cancellation requests may no longer be accepted.

To request a cancellation, please contact:

Email: contact@islavelle.com

Refused or Undeliverable Packages

If an order is refused, returned as unclaimed, or sent back due to an incorrect shipping address provided by the customer, any additional shipping costs incurred may be deducted from the final refund amount.

Chargebacks & Payment Disputes

If you experience any issue with your order, we encourage you to contact our Customer Care team before initiating a payment dispute or chargeback.

We'll make every reasonable effort to resolve your concerns promptly and fairly.

Return Address Notice

The business address listed on our website is not a return address.

Please do not send returned merchandise to the address below.

To ensure your return is processed correctly, please contact us first to obtain return authorization and the correct return instructions.

Contact Us

Isla Velle

Email: contact@islavelle.com

Business Address:

617 Williams St
Huron, OH 44839
United States

Not a Return Address

If you have any questions regarding returns or refunds, please contact contact@islavelle.com. Our Customer Care team typically responds within 24–48 business hours and is always happy to assist you.