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At Isla Velle, we're here to make every step of your shopping experience effortless. Whether you have a question before placing an order or need assistance after your purchase, our Customer Care team is always ready to help.
No question is too small—we're just an email away.
Email:
contact@islavelle.com
For a faster response, please include your order number (if available) and a brief description of your inquiry.
We typically reply within 24–48 business hours.
Monday – Friday
9:00 AM – 5:00 PM (EST)
Closed on weekends and public holidays.
Isla Velle
617 Williams St
Huron, OH 44839
United States
Important: This is not a return address. Please contact us before sending back any merchandise so we can provide the correct return authorization and instructions.
Before reaching out, you may find helpful answers in our:
These pages contain detailed information about orders, deliveries, returns, and more.
At Isla Velle, we believe great customer service is an essential part of great style.
We're committed to providing responsive support, clear communication, and a shopping experience you can feel confident about—from checkout to delivery and beyond.
Thank you for choosing Isla Velle. We look forward to helping you whenever you need us.
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